Operational Resilience and COVID-19 - A New Age of Reason?
The financial sector has developed pioneering business continuity capabilities and innovative incident management solutions. By and large, these capabilities have stood the test of time in that they have delivered operational continuity through very challenging events which we analyze in the paper.
The digitalization of customer channels, the growth of cyber threats and the risk of abrupt changes in political and legislative environments will inevitably challenge resilience in new ways. At every step, difficult questions, unpleasant scenarios considered and probably unpalatable decisions may be taken. Ultimately, their success or failure in these enterprises will boil down not only to their footprints or strategies but also skillsets, culture, and leadership.
In our latest paper, we explore the latest developments in operational resilience, from regulatory updates to latest best practices.